Privacy Policy

For the purposes of UK data protection law, Atlantix Accessories Group Ltd is the data controller for personal information collected through this website.

1. What personal information we collect

We may collect personal information when you:

• visit our website;

• place an order;

• reserve a preorder;

• create a customer account;

• contact us;

• sign up to marketing emails;

• abandon your basket after entering your email address;

• interact with website forms, checkout pages, or account features.

This may include:

• your name;

• email address;

• phone number;

• billing address;

• shipping address;

• order details;

• payment status;

• purchase history;

• preorder details;

• customer account information;

• website usage information;

• IP address;

• browser, device and network information.

We do not intentionally collect special category personal data.

2. How we use your personal information

We use your personal information to:

• process and fulfil orders;

• process preorders and notify you about preorder status;

• take payments and manage refunds;

• arrange shipping and delivery;

• send order confirmations, dispatch notices and account emails;

• provide customer service;

• manage abandoned basket emails;

• manage customer accounts;

• improve website performance and checkout experience;

• analyse website traffic and activity;

• prevent fraud and protect our website;

• comply with legal, tax and accounting obligations;

• send marketing emails where permitted.

3. Legal bases for processing

We process your personal information under the following legal bases:

• Contract: to process orders, preorders, payments, deliveries, refunds and customer account services.

• Legal obligation: to keep business, tax and accounting records.

• Legitimate interests: to operate, protect and improve our website, prevent fraud, manage abandoned basket emails, and understand website performance.

• Consent: where you consent to marketing emails or non-essential cookies.

You can withdraw consent where processing is based on consent, such as marketing emails or non-essential cookies.

4. Website analytics

This website collects personal information to power our site analytics, including:

• information about your browser, network and device;

• web pages you visited before coming to this website;

• your IP address;

• pages visited;

• clicks;

• internal links;

• searches;

• scrolling behaviour;

• timestamps.

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and website activity.

Squarespace provides sample wording for privacy policies covering analytics, visitor data, checkout, payments, emails, cookies and related website services. (Squarespace Help⁠).

5. Cookies

This website uses cookies and similar technologies. Cookies are small files or pieces of text that are downloaded to your device when you visit a website.

Necessary and required cookies are always used because they allow Squarespace, our website hosting platform, to securely serve this website to you.

Analytics and performance cookies are used only where required consent has been given through our cookie banner. These cookies help us understand site traffic, activity and performance.

You can manage or withdraw cookie consent through the cookie settings available on this website, where applicable.

Squarespace recommends that store policies explain cookie purposes, consent management and related privacy information. (Squarespace Help⁠).

6. Orders, preorders and checkout

When you buy or reserve a product through this website, we collect personal information needed to process and fulfil your order or preorder.

This may include:

• name;

• email address;

• phone number;

• billing address;

• shipping address;

• product ordered;

• colour selected;

• quantity selected;

• order value;

• payment status;

• delivery method;

• preorder status, where applicable.

We share this information with Squarespace, our website and commerce platform, so they can provide online store, checkout, order and website services to us.

Where you reserve a preorder, we may use your contact details to update you about production, stock arrival, dispatch timing, delivery updates, or any issue affecting your preorder.

7. Payments

When you make a purchase from us on this website, payments may be processed through Squarespace Payments and/or Stripe.

Squarespace Payments is a payment solution provided through Squarespace. Squarespace Payments may use third-party providers including Stripe for payment processing and Sift for fraud monitoring and detection. Squarespace’s own guidance confirms that Squarespace Payments uses Stripe and Sift for these services. (Squarespace Help⁠)

These providers may receive personal information and payment-related information to process your order, monitor fraud and complete payment services.

You can read their privacy policies here:

• Stripe Privacy Policy: https://stripe.com/privacy

• Sift Service Privacy Policy: https://sift.com/service-privacy

• Squarespace Privacy Policy: https://www.squarespace.com/privacy

We do not store full card details ourselves.

8. Shipping

When you purchase a physical product from us, we collect and share the information needed to deliver your order.

This may include:

• name;

• shipping address;

• email address;

• phone number;

• order details;

• package details;

• delivery method.

We may use Royal Mail and Evri for shipping services.

You can read their privacy policies here:

• Royal Mail Privacy Notice: https://www.royalmail.com/privacy-notice

• Evri Privacy Policy: https://www.evri.com/privacy

9. Address autocomplete

As you go through checkout, this website may auto-complete your shipping or billing address. This may involve sharing what you type with the Google Places API so address suggestions can be returned to improve the checkout experience.

You can read Google’s Privacy Policy here:

https://policies.google.com/privacy

10. Taxes and business records

When you make a purchase from us, we may use Squarespace and/or Stripe to help calculate tax, process transaction information and keep order records.

We may collect and retain:

• name;

• billing address;

• shipping address;

• order details;

• product details;

• payment status;

• transaction records.

We keep this information where needed for business, legal, tax and accounting purposes.

11. Customer accounts

If you create a customer account on this website, we collect personal information to improve your checkout experience and customer service.

This may include:

• name;

• email address;

• phone number;

• billing and shipping addresses;

• order history;

• preorder history;

• account activity.

We provide this information to Squarespace, our website hosting provider, so they can provide website and customer account services to us.

12. Emails

Order and account emails

We may email you with messages about your order, preorder or account activity. For example, we may email you to confirm that:

• you created a customer account;

• your password was reset or updated;

• you placed an order;

• you reserved a preorder;

• your payment was processed;

• your order has shipped;

• there is an update about your preorder or delivery.

You cannot unsubscribe from essential transactional emails because they are required to provide order, preorder, account and customer service updates.

Abandoned basket emails

You may receive an automated email after abandoning your basket if:

• you entered your email address at checkout, or were logged into your customer account;

• you added a product to your basket;

• you left the website without completing your purchase.

The email may link back to this website so you can return to your basket and complete your order.

You can unsubscribe from abandoned basket or marketing-style emails using the unsubscribe link at the bottom of the email, where provided.

Marketing emails

We may send marketing emails if you subscribe, consent, or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of the email.

We provide your contact information to Squarespace, our email marketing provider, so they can send emails on our behalf and help us manage our relationship with you.

13. Fonts

This website may serve font files from and render fonts using Google Fonts and/or Adobe Fonts.

To properly display this website, these third parties may receive personal information including:

• information about your browser, network or device;

• information about this website and the page you are viewing;

• your IP address.

14. Share buttons and third-party links

This website may include share buttons or links to third-party platforms, such as social media services.

If you click a share button or third-party link, those third parties may receive personal information including:

• information about your browser, network and device;

• details about the page or content shared;

• your IP address.

Third-party websites and services have their own privacy policies. We are not responsible for how third parties process your personal information once you leave our website.

15. Website hosting

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

• information about your browser, network and device;

• web pages you visited before coming to this website;

• web pages you view while on this website;

• your IP address.

Squarespace uses this data to run this website, and to protect and improve its platform and services.

You can read Squarespace’s Privacy Policy here:

https://www.squarespace.com/privacy

Squarespace states that its platform collects and processes data to provide, protect and improve its services. (Squarespace⁠).

16. Who we share personal information with

We may share personal information with service providers where needed to operate this website, process orders and provide services.

These may include:

• Squarespace — website hosting, analytics, checkout, commerce, invoicing and email services;

• Stripe — payment processing;

• Sift — fraud monitoring and detection;

• Royal Mail — shipping and delivery;

• Evri — shipping and delivery;

• Google Places API — address autocomplete;

• Google Fonts and/or Adobe Fonts — website font rendering;

• professional advisers, accountants or legal advisers where necessary;

• public authorities, regulators or law enforcement where required by law.

We do not sell your personal information.

17. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where this happens, we rely on appropriate safeguards, contractual protections, or the service provider’s own lawful transfer mechanisms to protect personal information.

18. How long we keep personal information

We keep personal information only for as long as necessary for the purpose it was collected.

Examples include:

• order and transaction records kept for business, legal, tax and accounting purposes;

• customer service records kept for a reasonable period to manage queries or disputes;

• marketing email records kept until you unsubscribe or we no longer need them;

• website analytics data kept for reporting and performance analysis;

• preorder records kept until the preorder is fulfilled, cancelled, refunded or otherwise resolved.

We may retain certain records for longer where required by law, tax rules, accounting obligations, fraud prevention, legal claims or dispute handling.

19. Your rights under UK data protection law

Under UK data protection law, you may have the right to:

• access the personal data we hold about you;

• request correction of inaccurate personal data;

• request deletion of your personal data;

• object to certain processing;

• restrict certain processing;

• withdraw consent where processing is based on consent;

• request data portability in certain circumstances.

To exercise these rights, contact us at:

admin@canterburycorp.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office.

ICO website:

https://ico.org.uk

The ICO states that individuals should be informed of their rights, including rights of access, rectification, erasure, restriction and objection. (Information Commissioner’s Office⁠).

20. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, contact us at:

admin@canterburycorp.co.uk